Faulty/Damaged Products: If your candle arrives damaged or defective, we will offer a full refund or replacement (including postage costs). Please reach out to us within 7 days of delivery.

Change of Mind: We do not accept returns for change of mind due to the perishable nature of our products. However, if you’re unsatisfied, we may (at our discretion) offer a refund or replacement as a gesture of goodwill.

No Returns: Due to hygiene and safety reasons, we do not accept returns of used/previously lit candles.

Australian Consumer Law Guarantee:
Under the Australian Consumer Law (ACL), customers are entitled to a refund or replacement if a product is faulty, damaged, or not as described. We fully comply with these obligations.

How to Request a Refund/Replacement: Reach out to us within 7 days of delivery with your order number, a description of the problem, and photo/s of the issue (where applicable). We’ll respond within 3 business days with a solution. ❤︎

Last updated: 26 June 2026